Intake Coordinator
Job Description:
- Job title: Intake Coordinator
- Department: Insurance Services
- Reports to: Director of Insurance Services.
Role Overview
The Intake Coordinator receives referral request from customers and coordinates assessments and confirmations to go to various parties. They are the first point of contact for customers, clients and evaluators and thus, provide a high level of customer service.
Duties and Responsibilities:
- Receive referrals from customers based on service level agreement.
- Review referral requests and coordinate assignment to appropriate medical professional / evaluator.
- Coordinate services with evaluator, client, customer, legal representatives, and secondary service providers as required.
- Confirm appointments with all relevant parties.
- Communicate with customers to obtain complete client details.
- Follow up for outstanding information
- Ensure medical information received is complete
- Ensure referral requests for assessments are appropriate and have the correct medical professionals assigned
- In combination with documents coordinators ensure that all document is properly prepared including client documents, consents, summary sheets, correspondence to legal representatives and customers
- Provide front-line customer service for evaluators, customers, clients and legal representatives
- Maintain and track all file related actions
- Escalate files to clinical triage appropriately
- Support Intake team members with Intake related duties across accounts when required
Qualifications:
- Good understanding of relevant legislation
- 2+ years Intake Coordination or Documents Coordination Experience or other Industry Experience
- Post-secondary education is an asset
- Excellent communication skills - oral and written
- Excellent phone manner
- Demonstrated ability to schedule appointments and meetings
- High proficiency with Microsoft Office applications
- High School diploma
- Application Deadline: 2021-18-03
- Job Type: Full-time
- Salary: $38,000.00-$50,000.00 per year
