Proofreader/Quality Assurance Specialist
Job Description
- Job title: Proofreader/Quality Assurance Specialist
- Department: Quality Assurance
- Reports to: QA Team Lead
Seiden Health is looking for an experienced Proofreader/Quality Assurance Specialist.
Description
A Proofreader /Quality Assurance Specialist reviews medical/legal reports (Accident Benefits, Catastrophic, Torts) to make sure that the final product is of the highest quality. The job requires attention to detail, fact checking, research and excellent customer service.
The Proofreader/Quality Assurance Specialist carefully reviews reports, cross-referencing with the accompanying medical documentation to look for omissions, errors, and inconsistencies. Proofreader/Quality Assurance Specialist ensures the assessors remain within their professional scopes, as well as verify that all questions asked by the referral source are adequately addressed. Suggested corrections are offered back to the assessors where necessary. You will never seek to have an assessor change an opinion.
Duties and Responsibilities:
- Review medical legal reports adhering to SHMI's QA protocols and client mandates.
- Identify omissions, errors, inconsistencies in reports received from assessors / evaluators and attain approval to edit the identified omissions, errors and/or inconsistencies in reports.
- Ensure timely follow up on all report content that requires additional information, clarification etc., with appropriate assessors, internal colleagues (Intake department, Reports Coordinator etc.)
- Consult with appropriate assessors, internal colleagues (Intake department), Reports Coordinator, IE Supervisor etc. to ensure reports and executive summaries are of high quality within established turnaround time frames.
- Provide detailed account of reports completed and delivered to QA Team Leader.
- Assist with resolving outstanding report issues.
- Other tasks/duties as required.
Qualifications
- Post-secondary diploma/degree (college or university) in a relevant field (i.e., kinesiology, physiotherapy, occupational therapy, nursing, health sciences, etc.)
- 3 years of experience proofreading Independent Medical reports and knowledge of the Statutory Accident Benefits Schedule (SABS)
- Experience with SmartSimple, eClaims and SecureDocs
- Excellent computer proficiency and experience with MS Suite
Seiden Health is an equal opportunity employer. Accommodation will be provided upon request.
- Job Type: Full-time
- Salary: $45,000.00-$55,000.00 per year
